How ServiceNow uses internal AI pilots to launch successful customer tools

ServiceNow's AI tools, developed internally under Kellie Romack, aim to boost IT services. The company noted more than 240 AI ...
The Hill

Trump orders federal agencies to ‘immediately cease’ using Anthropic technology

President Trump on Friday directed federal agencies to “immediately cease” using Anthropic technology amid an escalating feud between the AI company and the Pentagon. “THE UNITED STATES OF AMERICA ...
theregister

ServiceNow boasts its AI bot is resolving 90% of its own help desk tickets

ServiceNow claims it has created an AI agent that is currently solving 90 percent of the inbound IT tickets to the company's own employee help desk. ServiceNow said, in addition to using the ...
techzine

ServiceNow replaces people with AI specialists using Autonomous Workforce

ServiceNow presents two important innovations: Autonomous Workforce and ServiceNow EmployeeWorks. The autonomous workforce aims to replace certain employees with AI agents. EmployeeWorks offers an AI ...