New hires are usually eager to identify problems that nobody else has identified and solve problems that nobody else has solved. They want to improve what’s already there, and they want to invent new ...

As technology continues to evolve, so does the future of service operations and in particular how knowledge can improve productivity and knowledge worker outcomes. Advancements in natural language ...

It's amazing how things around us change, and yet so many people keep doing the same-ole-same-ole and end up wondering what happened. For instance, our research shows that elite financial advisors are ...

As AI advances toward expanded capabilities, knowledge workers are confronting not just job loss, but the deeper question of what makes them matter. Fortune published the story of a 42-year-old ...

Technology has long had an impact on blue-collar workers, automating many manufacturing jobs. Now, with the advent of ChatGPT and generative AI, knowledge workers are anxious about the future of their ...

According to the Ark Invest Big Ideas 2025 report, agents will increase enterprise productivity via software. Companies that deploy agents should be able to increase unit volume with the same ...

The rise of robotic process automation in the late 2010s heralded a new era of knowledge work automation. RPA bots could emulate human tasks, completing simple workflows via scripted interactions with ...

Satya Nadella isn't dancing around it. AI agents are increasingly poised to take on work that once fell solely to human beings. However, that doesn't mean knowledge work is going away — he simply ...

How often do you find yourself spending too much time looking for a file that you or your coworkers swear was saved as “Final Draft (version 6.5)” or drafting, redrafting, and second-guessing an email ...