Networks to be managed at enterprise level. The command in charge of the U.S. Army’s information systems is refocusing the way it provides services to its 1.3 million users. For the first time, Army ...

This past spring, Enterprise Management Associates solicited your participation in a research initiative called “BSM and SLM: Concepts in Transition” to explore the two most commonly used service ...

Do you think IT is capable of meeting all your business needs? Is it successful in measuring your performance against agreed upon goals? How about its capability to measure supplier performance? If ...

Getting your arms around the concept of service-level management can be tricky. Too often the tendency is to assume SLM begins and ends with the crafting of service-level agreements. But SLM takes ...

Establishing agreed upon services levels for database applications is of the utmost importance for assuring that performance meets required criteria. Without pre-determined, negotiated service level ...

Service level management (SLM) is gaining in acceptance among enterprises, a new global study reveals. According to the results of a study by research house Enterprise Management Associates (EMA), ...