Change management is among the most complex and challenging processes Global 2000 organizations face. Indeed, many IT service quality problems can be linked directly to poor change-management ...

Networks to be managed at enterprise level. The command in charge of the U.S. Army’s information systems is refocusing the way it provides services to its 1.3 million users. For the first time, Army ...

The more I hear about service-level management, the more I think it’s a smart idea. And certainly, as companies are holding off on gear and application expenditures, it’s a project that just might get ...

Continuing with my Reader’s Choice series, this week I’m focusing on service-level management and business process management tools recommended by our readers. For those just tuning in to this series, ...

SAN FRANCISCO--(BUSINESS WIRE)--New Relic (NYSE: NEWR), the observability company, announced the general availability of a first-of-its-kind service level management experience to empower developers, ...