One of the largest telecommunication providers that offers both wireless and wireline services in Canada wanted a credible third party to assess their contact center activities, identify service gaps, ...

There are many ways to measure the performance of a company so as to determine if it is doing well. The most common method is to look at its gross or net profit. This, however, isn't always a reliable ...

Operational performance ratios measure how different aspects of a company's finances are performing. The fixed-asset turnover ratio, operating cycle ratio and revenue per employee ratio each provide a ...

The idea of using key performance indicators, or KPIs, to make smarter business and manufacturing decisions has been all the rage for several years now, with a growing number of vendors promoting ...

Striving for operational excellence is crucial for business success today. In a previous article, I discussed driving operational success through an effective annual planning process. I encouraged ...

Through literature review and collaborative design, we propose the Focus, Activity, Statistic, Scale type, and Reference (FASStR) framework to provide a systematic approach to health care operation ...

FRANKFURT—Lufthansa Airlines says it is seeing promising results from its operational resilience initiatives and plans to focus on reducing buffers again in 2026 to improve its financial performance.

The company's strong financial position and operational performance make it a compelling investment choice in the tanker sector. International Seaways is a major tanker company with a diverse fleet, ...

With a lower cost level in the value chain and rising market prices, the result for the fourth quarter increased significantly compared with earlier quarters in 2025 and same quarter in 2024. In 2025, ...

Suggested Citation: "Chapter 4 - Case Examples." National Academies of Sciences, Engineering, and Medicine. 2023. Third-Party Contracts for Fixed-Route Bus Operations and Maintenance: Performance ...