Change management is among the most complex and challenging processes Global 2000 organizations face. Indeed, many IT service quality problems can be linked directly to poor change-management ...

Defining strategic management has never been easy. I recently confronted this problem again while teaching two courses on strategic management this past summer. I have taught strategic management many ...

In 2015, my former research team at Gallup studied 2.5 million work units in 195 countries and 27 million employees to understand the relationship between manager talent and critical business outcomes ...

There are best practices, standard operating procedures and several types of processes in the business world. Processes help maintain order and provide guidelines for a smooth workflow. They are what ...

According to a recent study by KPMG, approximately 93% of all U.S. multinational organizations are undergoing some level of transformation in their business models—ranging from adjusting business ...

In many social sciences, such as psychology and economics, there is an ongoing debate between whether a model should be based on Normative or Process analyses. A normative model is one which asks what ...

There has been a lot of conversation over the years about risk management; this has included its importance and how to do it. Unfortunately, all this conversation has taken place separately, and there ...