Increasingly, companies face a significant dilemma when trying to transform to the quickly evolving new operating models for services. Companies buying services delivered in the new models encounter ...

In our work, we spend much time examining companies’ operating models and organizational structures. Many that we talk to have not taken a deliberate, planned approach to designing their models, ...

AI reshapes how wealth firms operate by augmenting human advisors rather than replacing them in the next era of client service ...

As AI adoption accelerates across financial services, Indian wealth managers are increasingly viewing the technology less as ...

Long before COVID-19, disruptive technologies had already made significant inroads into traditional enterprises, compelling them to evolve their operating models for the digital age. The pandemic only ...

Last month I discussed the importance of the operating model on the ability to respond to the changes media business is facing. But what are the imperatives in shaping the operating model of the ...

Agentic AI is moving fast. As organizations struggle to scale from endless proofs-of-concept to sustainable scale, one question remains under-explored: what is the 'right' mental model, for agents in ...

As much as cloud adoption is about embracing cloud-based infrastructure and applications, organisations that do not change the way they work will not be able to reap the full benefits of the ...